People
Below you find all articles that belong to this category
People
The Perfect Support Playbook for New Team Members
Why You Need More Than Just an Onboarding Document Welcoming new team members into your support team can be tricky...
People
Accessibility in Customer Support: What the New German Law Means—and Why It Matters Now
Accessibility isn’t just a nice-to-have anymore. With Germany’s new Accessibility Reinforcement Act (Barrierefreiheitsstärkungsgesetz – BFSG) taking effect on June 28,...
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Gemeinsam Höhen erklimmen: Das Taunustaler Xmas Höhenmeter Battle 2024
Zwischen Weihnachten und Silvester 2024 zeigten 160 Sportbegeisterte, was wahre Solidarität bedeutet. Beim Taunustaler Xmas Höhenmeter Battle wurden in nur...
People
Thank You for an Amazing 2024!
To all our customers, partners, and supporters: thank you! 2024 was filled with challenges, inspiration, and shared success. Your trust...
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People
Customer Advocacy Meaning, Importance, Strategies & Examples
Competitive business environment asks for customer advocacy to build a loyal customer base and increase revenue. Here's everything to know...
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7 Customer Service Tips to Impress New and Existing Customers
You might have burnt candles at both ends to create first-grade products and offer top-notch services to your customers. All...
People
When "I apologize for The Inconvenience" Isn't Enough to Retain an Upset Customer
Customer dealing is not a job for the faint-hearted. Click here to know what to do when “I apologize for...
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How to Perfect Your Customer Support With Automation And Personal Onboarding Support
While it may seem like everything is gradually getting automated around us, humans still crave a personal connection. That’s why...
People
The New HelpSpace Logo
HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...
People
How to Work Sustainably With Customer Support Requests
While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...
People
How to Deal With Demanding Customers and Handle Complaints Like a Pro
The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...
People
Ten Email Ideas for Your Customer Success Automation
For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...
