HelpSpace Blog

Best practices for support, case studies, technical tutorials and much more

HelpSpace und Datenschutz Business

HelpSpace und Datenschutz

1. Einleitung In einer zunehmend digitalisierten Welt spielt der Schutz personenbezogener Daten eine immer wichtigere Rolle. Unternehmen sind heute mehr...

John Ibrügger
John Ibrügger
September 5, 2024 ~ 5 min read
How to Develop a Customer Support Knowledge Base Business

How to Develop a Customer Support Knowledge Base

1. Introduction Importance of a Knowledge Base in Customer Support In today’s digital world, customers expect quick and easy access...

John Ibrügger
John Ibrügger
September 4, 2024 ~ 21 min read
The Synergy Between Customer Success and Customer Support Business

The Synergy Between Customer Success and Customer Support

1. Introduction Overview of Customer Success and Customer Support Have you ever wondered what truly sets successful SaaS companies apart...

John Ibrügger
John Ibrügger
August 29, 2024 ~ 15 min read
What is SaaS customer support? Business

What is SaaS customer support?

Navigating the world of software as a service (SaaS) can be both exhilarating and challenging. As entrepreneurs and businesses dive...

John Ibrügger
John Ibrügger
May 6, 2024 ~ 9 min read
The Starter Guide To Customer Orientation Business

The Starter Guide To Customer Orientation

Customer focus is crucial for business success, driving growth and strong customer relationships. It is a comprehensive mindset that pervades...

John Ibrügger
John Ibrügger
April 22, 2024 ~ 9 min read
Customer Lifecycle Management: The Essential Guide Business

Customer Lifecycle Management: The Essential Guide

In today's rapidly evolving business environment, mastering the intricacies of customer lifecycle management is paramount for ensuring continuous success. As...

John Ibrügger
John Ibrügger
March 21, 2024 ~ 6 min read
The 10 Best Customer Support Software for Small and Medium Business in 2024 Tech

The 10 Best Customer Support Software for Small and Medium Business in 2024

In the fast-paced world of small and medium-sized businesses (SMBs), providing top-notch customer support isn't just an option—it's a necessity....

John Ibrügger
John Ibrügger
March 5, 2024 ~ 10 min read
What is customer enablement? Business

What is customer enablement?

In the fast-paced and competitive landscape of modern business, customer satisfaction is no longer just a desirable goal; it's a...

John Ibrügger
John Ibrügger
February 29, 2024 ~ 7 min read
What is a customer success manager? Business

What is a customer success manager?

In the rapidly evolving landscape of modern business, where customer satisfaction is paramount, the central role of the Customer Success...

John Ibrügger
John Ibrügger
February 22, 2024 ~ 8 min read
Install ZWIFT COG & CLICK on existing Wahoo Kickr Core v5 Tech

Install ZWIFT COG & CLICK on existing Wahoo Kickr Core v5

When I saw the ZWIFT COG + CLICK UPGRADE KITI directly asked myself if I can install it on my...

Eva
Eva
February 14, 2024 ~ 1 min read
Success Story: GalloVerde optimiert den Supportprozess mit HelpSpace Success Stories

Success Story: GalloVerde optimiert den Supportprozess mit HelpSpace

GalloVerde – Ihr Partner für maßgeschneiderte IT-Lösungen GalloVerde, ein angesehenes IT-Unternehmen mit Sitz in Dreieich, Deutschland, wurde im Jahr 2014...

John Ibrügger
John Ibrügger
February 13, 2024 ~ 1 min read
ACV vs. ARR Business

ACV vs. ARR

In the vast and ever-evolving landscape of Software as a Service (SaaS), navigating through the myriad of acronyms can feel...

John Ibrügger
John Ibrügger
February 5, 2024 ~ 6 min read