HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Business
What is Knowledge-Centered Service?
In a rapidly evolving landscape of customer interactions, where information is power, the traditional notion of relying on static knowledge...
Business
The Most Valuable Customer Service Standards To Strive For
In the realm of customer service, excellence isn’t just a goal—it’s a necessity. As someone who knows the ins and...
Business
Inbound Call Center Services – An Introductory Guide
Engaging with customers stands as the cornerstone of any thriving business. In today's competitive landscape, where customer satisfaction reigns supreme,...
Business
15 of the most popular customer service acronyms
In today's fast-paced customer service environment, it is essential to understand the jargon and acronyms that are used. From CX...
Success Stories
From Complexity to Simplicity: HelpSpace's Mailcoach Newsletter Experience
Our journey with Mailcoach began one year ago when we sought a better solution to send our newsletters. Previously, we...
Business
Understanding Customer Service Benchmarking
Understanding the ropes of customer service benchmarking can be your secret weapon in the quest for service excellence. As a...
Business
This is Customer Service Analytics
Solving problems and answering questions are not the only aspects of customer service in the modern age. It is an...
Business
This is Customer Experience Transformation
Over the past decade, companies have enthusiastically embraced the importance of customer experience (CX) as a strategy. Long gone are...
Business
Process vs. Procedure: What they are and how they’re different
In the field of customer service management, it may initially appear that process and procedure are interchangeable terms. However, it...
Business
Customer Service Management: The Essential Guide
Customer service is the foundation of any successful company. It plays a crucial role as the backbone of any successful...
Business
HelpSpace Nails Top Spot in GetApp's "7 Top-Rated Help Desk Software"
Exciting news from HelpSpace! We've landed the top-rated position in GetApp's recent article, 7 Top-Rated Help Desk Software, scoring an...
Business
What is Service Request Management: The Essential Guide
Unlocking the secrets of service request management can be a complex attempt. However, it is a vital component in maintaining...
