HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Tech
The Most Popular SetApp Tools at HelpSpace
SetApp is a comprehensive software subscription for macOS and iOS, offering access to a curated collection of high-quality apps. For...
People
Gemeinsam Höhen erklimmen: Das Taunustaler Xmas Höhenmeter Battle 2024
Zwischen Weihnachten und Silvester 2024 zeigten 160 Sportbegeisterte, was wahre Solidarität bedeutet. Beim Taunustaler Xmas Höhenmeter Battle wurden in nur...
People
Thank You for an Amazing 2024!
To all our customers, partners, and supporters: thank you! 2024 was filled with challenges, inspiration, and shared success. Your trust...
Business
The Future of Customer Support in SaaS: Trends to Watch in 2025 and Beyond
1. Introduction The landscape of customer support in SaaS is undergoing a profound transformation. With the rapid pace of technological...
Business
The Human Touch in Automated Customer Support
1. Introduction The Growing Role of Automation in Customer Support In the fast-paced world of IT, customer support has become...
Success Stories
Success Story: FruchtBar setzt auf HelpSpace für optimierten Kundensupport
Über FruchtBar und die Herausforderungen im Kundenservice FruchtBar begeistert Kinder und Eltern gleichermaßen mit Quetschies und Snacks aus 100 %...
Business
Preparing Your Customer Support Team for Black Friday: Strategies for SaaS Companies
1. Introduction As the biggest shopping event of the year, Black Friday poses unique challenges—and opportunities—for SaaS companies. While traditionally...
Business
Preparing Your Customer Support Team for Black Friday: Strategies for eCommerce Companies
1. Introduction For eCommerce companies, Black Friday is a defining moment, often setting the tone for the rest of the...
Business
HelpSpace und Datenschutz
1. Einleitung In einer zunehmend digitalisierten Welt spielt der Schutz personenbezogener Daten eine immer wichtigere Rolle. Unternehmen sind heute mehr...
Business
How to Develop a Customer Support Knowledge Base
1. Introduction Importance of a Knowledge Base in Customer Support In today’s digital world, customers expect quick and easy access...
Business
The Synergy Between Customer Success and Customer Support
1. Introduction Overview of Customer Success and Customer Support Have you ever wondered what truly sets successful SaaS companies apart...
Business
What is SaaS customer support?
Navigating the world of software as a service (SaaS) can be both exhilarating and challenging. As entrepreneurs and businesses dive...
