HelpSpace Blog

Best practices for support, case studies, technical tutorials and much more

Customer Onboarding: 12 Underrated Ways to Outshine Your Competition Business

Customer Onboarding: 12 Underrated Ways to Outshine Your Competition

It is natural to have an "aha!" moment when a customer signs up for your product or service. But does...

Eva
Eva
September 23, 2022 ~ 11 min read
The Complete List of the Top 13 Customer Service KPIs and Metrics that Every Customer Representative Should Know Business

The Complete List of the Top 13 Customer Service KPIs and Metrics that Every Customer Representative Should Know

Warren Buffet quotes, "It takes 20 years to build a reputation and five minutes to ruin it." The quote effectively...

Eva
Eva
September 15, 2022 ~ 10 min read
What Should Your Complaint Management System Do and How To Get the Most Out of It Business

What Should Your Complaint Management System Do and How To Get the Most Out of It

PwC Research shows that 80% of American customers believe knowledgeable help, convenience, and speed are integral elements of customer support....

Eva
Eva
September 9, 2022 ~ 7 min read
20 Customer Success Strategies Your Business Should Use Business

20 Customer Success Strategies Your Business Should Use

Customer service is the key aspect that sets your business apart from competitors. Therefore, how they are dealt with during...

Eva
Eva
August 18, 2022 ~ 13 min read
There are 15 Types of Customers: Explained Business

There are 15 Types of Customers: Explained

One of the fundamental lessons when dealing with customers is that every individual is unique. They don't have the same...

Eva
Eva
August 12, 2022 ~ 10 min read
The Subtle Art of Setting Customer Expectations Business

The Subtle Art of Setting Customer Expectations

Setting customer expectations right is an art, and it begins by keeping them realistic, doable, and customer-centric. Since it's all...

Eva
Eva
August 8, 2022 ~ 8 min read
10 Powerful Tactics to Handle Angry Customers Business

10 Powerful Tactics to Handle Angry Customers

Starting your day with an angry and enraged customer is never a pleasant feeling. But at some point, you have...

Eva
Eva
July 28, 2022 ~ 9 min read
Customer Marketing for Improved Experience and Loyalty Business

Customer Marketing for Improved Experience and Loyalty

Loyal customers are profitable for your business as they are 31% more likely to buy a new product or service,...

Eva
Eva
July 7, 2022 ~ 9 min read
Don't Waste Time Writing a Price Increase Letter. Follow This Checklist. Business

Don't Waste Time Writing a Price Increase Letter. Follow This Checklist.

Price hikes are inevitable, whether you have a solely owned business, work in a multinational corporation, or are self-employed. Apart...

Eva
Eva
June 14, 2022 ~ 9 min read
Introducing the Ultimate List of Auto Email Reply Templates Business

Introducing the Ultimate List of Auto Email Reply Templates

Is your inbox filled with unread messages, and you don't have time to open them, let alone send an email...

Eva
Eva
June 3, 2022 ~ 7 min read
Customer Service: 20 Skills You Can Master Business

Customer Service: 20 Skills You Can Master

The customer service department of a company can make or break the business. Customer service professionals represent a company directly...

Eva
Eva
May 11, 2022 ~ 12 min read
The Only Business

The Only "Thank You for Your Purchase" Email Templates You'll Ever Need

Do you send out a “thank you for your purchase” email when a customer buys a product or service from...

Eva
Eva
April 28, 2022 ~ 9 min read