HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Tech
Integrate HelpSpace in Your Laravel App
The Laracon.eu conference took place in Lisbon, Portugal from January 26th to 27th, 2023. This event is a must-attend for...
Business
7 Surprisingly Effective Customer Retention Strategies
As the economic crisis looms over our heads, it shouldn't come as a surprise that 23% of buyers plan to...
Business
11 Ways to Keeping the Pulse On Customer Satisfaction
Did you know that increasing customer retention by only 5% can increase your profit by around 25-30%? However, dissatisfied customers...
Business
8 traits of proactive customer service representatives
> "We see our customers as invited guests to a party, and we are the hosts. It’s our job every...
Business
7 Steps to create your customer service philosophy
Most likely, you've heard it all before; > "The customer is always right." > "Don't forget to smile." But what...
Business
Customer Experience Specialist: What’s the Job Like?
Businesses are concerned about customers more than ever. With an urge to thrive in a competitive business world and boost...
Business
5 Key Trends in Customer Relationship Marketing in 2023
In recent years, Customer Relationship Management systems have evolved to become more than just tools for contact management. With 2023...
Business
Create the Best Knowledge Management Portal
Starting a business or your own company comes with its own set of struggles. It's not just about having the...
Business
Customer Onboarding: 12 Underrated Ways to Outshine Your Competition
It is natural to have an "aha!" moment when a customer signs up for your product or service. But does...
Business
The Complete List of the Top 13 Customer Service KPIs and Metrics that Every Customer Representative Should Know
Warren Buffet quotes, "It takes 20 years to build a reputation and five minutes to ruin it." The quote effectively...
Business
What Should Your Complaint Management System Do and How To Get the Most Out of It
PwC Research shows that 80% of American customers believe knowledgeable help, convenience, and speed are integral elements of customer support....
Business
20 Customer Success Strategies Your Business Should Use
Customer service is the key aspect that sets your business apart from competitors. Therefore, how they are dealt with during...
