HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Success Stories
From Complexity to Simplicity: HelpSpace's Mailcoach Newsletter Experience
Our journey with Mailcoach began one year ago when we sought a better solution to send our newsletters. Previously, we...
Business
Understanding Customer Service Benchmarking
Understanding the ropes of customer service benchmarking can be your secret weapon in the quest for service excellence. As a...
Business
This is Customer Service Analytics
Solving problems and answering questions are not the only aspects of customer service in the modern age. It is an...
Business
This is Customer Experience Transformation
Over the past decade, companies have enthusiastically embraced the importance of customer experience (CX) as a strategy. Long gone are...
Business
Process vs. Procedure: What they are and how they’re different
In the field of customer service management, it may initially appear that process and procedure are interchangeable terms. However, it...
Business
Customer Service Management: The Essential Guide
Customer service is the foundation of any successful company. It plays a crucial role as the backbone of any successful...
Business
HelpSpace Nails Top Spot in GetApp's "7 Top-Rated Help Desk Software"
Exciting news from HelpSpace! We've landed the top-rated position in GetApp's recent article, 7 Top-Rated Help Desk Software, scoring an...
Business
What is Service Request Management: The Essential Guide
Unlocking the secrets of service request management can be a complex attempt. However, it is a vital component in maintaining...
Business
Customer Empathy Map
In order to better serve their customers, businesses must have a clear understanding of who they are. Unlocking customer insights...
Business
Service Desk vs. Help Desk – The Differences
If you are seeking clarification on the differences between a service desk and a help desk, you have come to...
Business
How Can Customer Feedback Make Your Company Better?
They say, "Customer is King," and that's completely right. According to Forbes, customer-centric companies are almost 60% more successful than...
Business
What is Customer Service Experience and Why It Matters
Consumers have a variety of options to consider as they navigate the marketplace. Thus, it is imperative that businesses go...
