HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Business
Article Versioning in HelpSpace Docs
1. Why Versioning Matters in Documentation In modern support teams, the knowledge base is often the backbone of customer service....
Business
Real-Time Customer Feedback: One Click That Changes Everything
1. Customer satisfaction starts with the right moment Every day, support teams go above and beyond to help their customers....
Business
How Custom Fields Improve Your Workflow
More Context, Less Effort—How Custom Fields Make Your Support Workflow Smoother Sometimes, it’s the little things that make the biggest...
People
The Perfect Support Playbook for New Team Members
Why You Need More Than Just an Onboarding Document Welcoming new team members into your support team can be tricky...
Business
Fewer Tickets This Summer? Here’s How to Make Your Support Smarter While It’s Quiet
Summer tends to slow things down. Customers are on vacation, internal projects are paused, and your ticket volume likely dips....
Business
How to Prepare Your Helpdesk for the Vacation Season
Summer means vacation—also for your support team. And while time off is essential and well deserved, it can put your...
People
Accessibility in Customer Support: What the New German Law Means—and Why It Matters Now
Accessibility isn’t just a nice-to-have anymore. With Germany’s new Accessibility Reinforcement Act (Barrierefreiheitsstärkungsgesetz – BFSG) taking effect on June 28,...
Business
How Tags, Automations, and Workflows Can Cut Your Support Time in Half
1. Introduction: More Tickets, Less Time – Still Better Support? Yes. Small support teams are under pressure: more incoming requests,...
Business
Why a Simple Helpdesk System Can Double Your Customer Satisfaction
1. Introduction: When Complexity Kills Customer Service Many support teams don’t realize it right away—but their helpdesk system might be...
Business
5 Support Processes That Instantly Make Small Teams More Efficient
1. Introduction: Big Impact with a Small Team When you're running a small support team, every minute counts. There's no...
Business
Customer Support Strategies for Startups: Getting It Right from the Start
Starting a new business is an exciting journey, but it comes with its own set of challenges. One of the...
Business
Multilingual Knowledge Base: Why It’s Essential for Global Customer Support
1. Introduction Customer support has evolved significantly recently. As more companies expand globally, they serve customers who speak different languages....
